Help center
Answers for buying, installing and using your Simvito eSIM, and the quickest way to reach our support team.
Browse by topic
Before you buy
Phone compatibility, start rules, data types and multi-country trips.
- Will my phone work with a Simvito eSIM?
- When does my plan’s validity start?
- Is there a deadline to install the eSIM?
Getting your eSIM
Delivery email, finding your QR code and payment confirmation.
- How and when do I receive my eSIM?
- I can’t find the delivery email.
- I’ve paid, but the order still says it’s waiting for payment.
Installing
Install steps, when to install, and what to do if installation fails.
- How do I install the eSIM?
- Should I install before I travel?
- Can I reinstall the eSIM or move it to another phone?
Connecting abroad
Mobile data, data roaming, APN, speed and app restrictions.
All 5 questionsData, validity and top-ups
Checking usage, running out of data and adding data or days.
- How do I check how much data is left?
- What happens when the data or validity runs out?
- Can I add data or days?
Payment and refunds
Payment methods, currency, refunds and unexpected charges.
All 5 questionsAccount and support
Signing in, contacting support and deleting your account.
All 3 questionsHow Simvito works
An eSIM is a SIM profile you download to your phone instead of inserting a card. A Simvito plan gives you mobile data abroad; your own SIM and number stay in the phone.
Check your phone
The phone must support eSIM, be a version sold with eSIM, and be carrier-unlocked. Check your exact model on the device compatibility page.
Choose a plan
Pick the destination, data and days. Before paying, check when validity starts and what happens when the data runs out. Pay by card, Apple Pay, Google Pay or a local wallet; which methods appear depends on the currency and your device.
Install and connect
We email the eSIM, usually within 5 minutes, and it’s in My eSIMs. Install it on Wi-Fi. At the destination, select it for mobile data and turn on data roaming for it.
Step-by-step guides
Install a travel eSIM on iPhone
Set up a Simvito eSIM on iPhone, choose the right data line and check activation timing before scanning your QR code.
Install an eSIM on Samsung Galaxy or Google Pixel
Follow the Samsung Galaxy or Google Pixel setup path, select your travel data line and check regional model restrictions.
eSIM installed but no internet: a troubleshooting checklist
Check coverage, validity, the selected data line, roaming and network settings before contacting Simvito support.