Terms of service

1. Who you are contracting with #

These terms form the agreement between you and Simvito Limited, trading as Simvito. In these terms, "we", "us" and "Simvito" mean that company.

By buying or using a Simvito eSIM you accept these terms. If you do not accept them, do not buy or install the product.

2. What we supply #

We supply prepaid mobile data plans delivered as eSIM profiles. Connectivity is provided by mobile network operators and eSIM platform partners in each market. Simvito is a reseller of that connectivity and is not itself a licensed mobile network operator.

Plans are data only. They do not include a telephone number, voice calls or SMS unless the plan description explicitly says otherwise.

These plans cannot be used for emergency calls. Keep a line that can dial the local emergency number on your device.

3. Eligibility and your device #

You must be at least 18 years old to buy from us. If you are under 18, a parent or guardian must place the order in their own name.

Your device must support eSIM and must not be locked to another carrier. Checking this is your responsibility before purchase, and our device page and support team are available to help you check. We are not able to make a plan work on a device that does not support eSIM or that is carrier-locked.

4. Orders, prices and payment #

All prices are quoted in your selected payment currency and include applicable tax. The amount shown at checkout is the amount charged.

Payment is processed by our payment service provider. We do not receive or store your full card number. A contract is formed when we send your eSIM, not when you submit the order.

If a price is displayed in error we may cancel the order and refund you in full before delivery. We will tell you if this happens.

Prices change from time to time. The price that applies to your order is the one shown when you pay; a later increase or reduction does not change it. If the price of the plan you selected changes between opening checkout and paying, checkout shows the new amount and asks you to confirm before anything is charged.

5. Delivery #

eSIMs are delivered electronically to the email address given at checkout, normally within 5 minutes of successful payment. Nothing is shipped physically.

You are responsible for giving a working email address. If delivery fails because the address was wrong, contact us and we will resend to a corrected address at no charge. Our delivery policy sets this out in full.

6. Your account #

Please sign in with Google or Apple before paying. Your orders, installation details and usage are then kept in your account automatically, and you can come back to the installation details any time.

Accounts are created by signing in with Google or Apple. We never see the password you use with either provider. Keep that provider account secure: anyone who can sign in to it can see your order history and your installation codes.

Write to support@simvito.com at any time to have your account closed. Closing it does not cancel plans you have already bought and is not a refund request; see our refund policy for that. We may suspend or close an account used to breach these terms.

7. Activation and validity #

The validity period follows the start rule and day-counting method of the plan you bought. Once it begins, it runs continuously, including days on which you do not use the phone.

When the data allowance is exhausted, the plan either continues at a reduced speed or stops passing data, as stated on the plan you bought. A plan ends when its validity period expires. Unused data has no cash value and is not carried over.

Each QR code may be installed once. A profile that is deleted, or lost because a device is erased or replaced, cannot be reinstalled and is not replaced free of charge.

8. Acceptable use #

You may use the service for ordinary personal or business travel use, including personal hotspot where the local network allows it.

You may not resell the service, use it for permanent roaming in a country where you are resident, operate it in a fixed device such as a router or camera for continuous machine traffic, send unsolicited bulk messages, or use it for any unlawful purpose.

Where usage is grossly disproportionate to normal travel use, or where a network partner identifies abuse, we may suspend or terminate the plan. Where we do so without good cause we will refund the unused portion.

9. Coverage and service quality #

Mobile coverage, speed and network availability are determined by the local operators and by conditions outside our control, including terrain, buildings, network congestion, maintenance and local regulation.

We publish the countries and regions each plan covers, but we cannot guarantee uninterrupted service, a particular speed, or service at a specific location. Nothing in these terms is a warranty of continuous availability.

10. Refunds #

Refund rights are set out in our refund policy, which forms part of these terms. In summary: an eSIM that has not been activated is refundable within 30 days of purchase, and a plan that fails for a technical reason we cannot resolve is refundable whether or not it was activated.

11. Our liability #

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.

Subject to that, our total liability arising out of or in connection with a plan is limited to the amount you paid for that plan.

We are not liable for indirect or consequential loss, including missed connections, lost bookings, lost business or lost data arising from an interruption in service.

12. Privacy #

We process personal data in accordance with our privacy policy and with the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong.

13. Changes to these terms #

We may update these terms. The version published on this page at the time of your purchase governs that purchase, and changes do not apply retroactively to plans already bought.

14. Governing law and disputes #

These terms are governed by the laws of the Hong Kong Special Administrative Region, and the courts of Hong Kong have exclusive jurisdiction. If you are a consumer resident elsewhere, this does not deprive you of the protection of mandatory consumer law in your country of residence.

Before starting any formal proceedings, please write to support@simvito.com so we have the chance to resolve the matter directly.

15. Contact #

Simvito Limited. General enquiries and legal matters: support@simvito.com.