Contact support
Talk to our support team on live chat, or email us. Many questions are answered right away in the help center.
Live chat
Chat with our support team, 09:00-21:00 (UTC+8). Outside these hours, leave a message and we’ll reply when support reopens.
If you’re signed in, our team can see your orders in the chat, so you don’t need to type order details.
We reply within 24 hours, seven days a week. Put the topic in the subject line.
Get help with a specific problem
Check the quick answers first. If they don’t solve it, email us with the details listed, or ask in the chat.
Installation or connection
Quick answers
Include your order number, phone model, the country you’re in, the exact error and what you’ve tried.
Email us about thisFinding an order or delivery email
Quick answers
Include the delivery email address, purchase date and order number (if you have it).
Email us about thisPayment or refund
Quick answers
Include your order number (if any), the payment date, amount, currency and what you want us to check.
Email us about thisAccount and sign-in
Quick answers
Write from the email address on your account, and say whether you sign in with Google or Apple.
Email us about thisOpens a draft in your email app. Fill in the details before sending.
What to include
- Your order number, if you have one
- Your phone model and where it was bought
- The country you’re in
- The exact error message, or a screenshot
Never send passwords or full card numbers. You don’t need to send the QR code.